Shipping policy

Order Processing

Orders are typically processed within 1-2 business days of payment confirmation.

Delivery Times

We currently ship to the United Kingdom. Estimated delivery time is 7-15 business days from dispatch, depending on your location and any customs processing. You will receive a tracking number by email as soon as your order ships, so you can follow its progress.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, such as customs, carrier delays, or high demand periods.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking link. If you have not received tracking information within 3 business days of ordering, please contact us at zenivia.contact@gmail.com.

Customs and Import Duties

For orders shipped within the UK, no additional customs charges apply.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery window, please contact us at zenivia.contact@gmail.com and we will investigate with the carrier and keep you updated.